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Site problems May 2015 - now sorted

Susan48

Susan48

LostCousins Superstar
I have just tried to log on to Lost Cousins to check this out but got this Internal Server Error message:
The server encountered an internal error or misconfiguration and was unable to complete your request.

Please contact the server administrator, webmaster@lostcousins.com and inform them of the time the error occurred, and anything you might have done that may have caused the error.

More information about this error may be available in the server error log.

I'm not aware of having done anything unusual :oops:
 
There is some sort of the problem - I can log-in but if I do almost anything else I get the same error. I'll look into right away, but hopefully it will be some sort of temporary glitch.

In general it's best to use the email address in the message to report problems - all emails come to me.
 
Heather said:
It's working fine now 3.00 pm Saturday in Australia thanks.
Click to expand...
Heather, the site is not officially open. The only reason you're able to access it is because you were already logged-in.

I would not recommend entering any data at the moment since I'm going to be spending the weekend checking the integrity of the database. Anyone who is desperate to log-in in order to view information can do so here, but please don't add any data or click the Search button.

Thanks for your co-operation.
 
peter said:
Heather, the site is not officially open. The only reason you're able to access it is because you were already logged-in.

I would not recommend entering any data at the moment since I'm going to be spending the weekend checking the integrity of the database. Anyone who is desperate to log-in in order to view information can do so here, but please don't add any data or click the Search button.

Thanks for your co-operation.
Click to expand...

Ok Peter thanks for that.
 
peter said:
The site is back online and I've made a few minor improvements, taking advantage of the relative peace and quiet!
Click to expand...

Is that quiet because nobody can log in?

"The page isn't redirecting properly
Firefox has detected that the server is redirecting the request for this address in a way that will never complete."

The home page displays but I cannot get any further.
 
Bryman said:
Is that quiet because nobody can log in?

"The page isn't redirecting properly
Firefox has detected that the server is redirecting the request for this address in a way that will never complete."

The home page displays but I cannot get any further.
Click to expand...
Nobody else has reported any problems, and I don't have any difficulty whether I use Chrome (my normal browser), Firefox, or even IE.
 
Bryman, I use Chrome and it's all good now.

It might be a cache issue, you could try restarting Chrome and/or clearing your cache.
 
No disrespect intended but I have never found that clearing my browser cache has ever solved a problem. It seems to be the standard stock phrase of most support departments. I suspect to just get rid of the complaining customer and give them more time to think/run.

I have cleared my cache.
I have restarted Firefox.
I have rebooted.
I still get the same message when I try to access Lost Cousins. I seem to be able to get into all other web sites without any problems.

I was logged in to the Lost Cousins site when the recent problems occurred. Does anything need to be reset before I can re-access?
 
Problem resolved. I deleted the Lost Cousins login cookie and now I have got into the site.
 
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