Ancestry -there appears to be a problem with your email address!!

[Bob Spiers]

I have recently had an Error message showing at the top page of each of my Ancestry Tree pages and have carried out the 'click here to verify your email address'. It take you to your Username page and asks you to type your password. having done so it reveals your existing email and asks you to update it? But as I did not wish to change the email I entered the old one again and received the message that this one is already in use. So a complete round robin and waste of time. I sent them a 'Contact us' message but received no reply so today I phoned them and this time did at least get an answer of sorts which I am passing on should this be happening to others.

The lady confirmed it was a KNOWN ERROR and was likely triggered when an email sent to me was undelivered or more likely when another person trying to message me via Ancestry was unable to do so. But she said it may be for other reasons and they have had a number of complaints on the matter. The technical team were working on it but meanwhile she offered to carry out a manual fix and after taking me through some security questions said she had reset my password as existing. She also asked me to carry out other actions and would email me with those. The email was about managing your Internet cache and cookies which I do regularly anyway. It remains to be seen if the fix will cure my error message but if not she warned I should wait upon the team curing the problem. Knowing Ancestry this is unlikely to be any time soon, but I could be wrong.

 

[Alexander Bisset]

I had this too, it seems to have gone now with no action on my part.

 

[Margery]

asks you to type your password

Are you sure that it wasn't a third party trying to harvest your password?

 

[emjay]

I just ignored it and it went away

 

[Heather]

I just ignored it and it went away

Oh if only we could deal with all problems in this manner

 

[Bryman]

I just ignored it and it went away

I never got it, so now I'm worried that I may have missed something. Perhaps I am being ignored?

 

[emjay]

My email notification of replies to this thread looked a bit scary in my inbox

 

[Bob Spiers]

Are you sure that it wasn't a third party trying to harvest your password?

Absolutely, I made the call to them and there were security questions.

 

[Bob Spiers]

I just ignored it and it went away

So if I ignore you?...and as you may have guessed it did not work for me -until I phoned them- see later post

 

[Bob Spiers]

Can I just advise the message has cleared but in my case I believe only because I asked for it to be removed. But who knows perhaps the Tech boys did actually do something about the error at the same time or even by a prompting from complaints.

 

[Bob Spiers]

I had this too, it seems to have gone now with no action on my part.

Yes apparently as emjay but I only ignore Error messages for perhaps a day and after 3 decided it was time to have words!

 

[Tim]

My email notification of replies to this thread looked a bit scary in my inbox

You can turn off email notifications from posts in the Forum.

 

[Bob Spiers]

You can turn off email notifications from posts in the Forum.

I think I did this after the first week of being invited to the Forum; or does emjay mean Alerts?

 

[emjay]

Tim and Bob yes 'alerts', but they are still email notifications of an alert.

 

[emjay]

So if I ignore you?...

You could try!

 

[Tim]

Tim and Bob yes 'alerts', but they are still email notifications of an alert.

Are you saying you get an email when someone posts in a discussion that you are following? This is what you can turn off.

 

[peter]

I wouldn't advise turning off email alerts. It's better to unfollow discussions that aren't of interest.

 

[Tim]

Very wise Peter

 

[emjay]

Why would I want to turn off?

 

[Tim]

My email notification of replies to this thread looked a bit scary in my inbox

It was in response to your post.