Ancestry problems?

[Tim]

Check back soon.

We're sorry but this feature is temporarily unavailable. We are undergoing routine maintenance. We apologise for the inconvenience and ask for your patience at this time. Check back with us shortly.

 

[Tim]

Some tree features are temporarily unavailable. During this time you may not be able to add new information to your tree. Thanks for your patience while we resolve this issue.

Why do they think I should be patient? Are they going to add back on all this lost time we're having?

 

[Tony]

Hmmmm, Ancestry seems to be having issues again.

There's an Ancestry blog message that gives a bit more information about the recent problems and their causes.

 

[Tim]

Hi Tony,

Thanks for posting that. I appreciate that systems have issues and need continuous improvement, in some cases, just to remain working.

However, as a subscriber who has paid for a years subscription, I'm not getting what I paid for. It has also caused a lot of extra work, when I tried to add a census to 2 parents and 4 children, 4 times it came back and said it had failed before it finally succeeded. But when I returned to the main screen, it had in fact added the children 4 times, which I then had to delete.

In cases like this where they have had multiple system outages, they should extend our subscription in recompense.

Just my thoughts.

 

[Tony]

they should extend our subscription in recompense.

Does asking for that get you anywhere?

 

[Tim]

Does asking for that get you anywhere?

I've not tried, who would you ask?

 

[Tony]

Hehe, Ancestry claim to have Customer Service

 

[Tim]

Hmmm, I guess its worth a go?

 

[Alexander Bisset]

Previously I've had added days when there have been issues usually far more than the time I've lost.

 

[Tim]

So they do give back lost days then. Interesting.