Now you have reminded me and I followed your instructions, I remember doing this, but checked anyway and my tree is linked and I am the home person.
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- Thread starter jorghes
- Start date
It needs to be a public or private-searchable tree for ThruLines to work.
Is this ok: 'This setting makes your tree "Private" so that it can't be viewed as a Public Member Tree. Note that the information from your tree will still be indexed for searching, but those who find your information can't view your tree without your permission'. Thanks
That's fine. If you opted into ThruLines more than a week ago you ought to have some results by now.
Still nothing, but I will keep looking. Thank you.
Perhaps your tree isn't sufficiently 'deep'?
6 generations with many birth & death details.
But not 6 generations on every line. presumably.
I was going to try and explain who I have on my tree, but it is easier if I invite you to see. I tried, but not sure how to invite you. I'm not very good at this sort of thing. Sorry! I have certainly got more people on my tree than some others I've looked at.
I don't need to see your tree, thanks. Ancestry say that your tree needs to be at least 3-4 generations deep, so if you know who all 16 of your great-great grandparents were that should be fine.
Pauline
LostCousins Megastar
From what you’ve said here, there doesn’t seem to be any obvious reason why you are not yet connected to ThruLines, so I would suggest contacting Ancestry support - by phone, if you can.
Before contacting them, though, it is a good idea to sign out of Ancestry, then clear your browser cookies and cache, then log back in. Also try a different browser if you have one. These are usually the first things the support team suggest, so if you’ve already tried them without success, you can quickly move on to exploring things that do help.
Thank you for your help, but I have no idea how to clear my browser cookies and cache. I don’t understand all that, so maybe I will just call it a day at that. Thank you anyway for trying to help.
Just use a different browser - couldn't be simpler.
Pauline
LostCousins Megastar
Or tell us which browser you are using and someone here should be able to advise you on how to delete cookies etc. Depending on which browser you are using, it's usually pretty straightforward - and worth knowing for the next time you need to do it.
I use Explorer.
My husband has sorted me with Firefox, but using this, it still says I am not connected to Thrulines. I have sent a message to Ancestry about it, so will see if they reply with anything useful. Thanks again.
Pauline
LostCousins Megastar
Such is life, but at least you know now that your browser isn't the problem. And, once you get used to it, you will likely find Firefox performs much better than Internet Explorer.
Hopefully, Ancestry will respond to your message before too long, and with something helpful.
Have you logged-out from your Ancestry account in IE? I suggest you do, just in case it makes a difference.
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I logged out of Ancestry in IE and logged in using Firefox, but I was still not connected to Thrulines. I had a quick response from Ancestry and they can see no reason why I am not connected to Thrulines. They asked how long I had had 4 generations or more listed and told them a few months and added a 5th generation about 2 days ago. They said they will look into it for me. I tried again this morning using Firefox to log into Ancestry, but still not connected.