Helen7
LostCousins Superstar
I notice that if I go to Ancestry.co.uk without logging in, there is a prominent link to order your DNA kit at a cost of £79. Then if I log in to my account and go to my DNA page and click on the 'order more kits' link, the price is still £79 (+£9.99 shipping). My name, address, credit card details are already filled in, all I have to do is 'submit order' at £88.99 (incl. shipping)).
However, if I then go to log out, I get a full page screen advertising 'Exclusive Offer - £20 off' where the price is reduced to £59. It seems to know I have already tested, as the description talks about 'kits for the whole family' and the button is 'Order More Kits'. If I click on this, it does indeed confirm the price as £59 + £9.99 shipping, and again my name, address, credit card details are all filled in, all I have to do is 'submit order' at £68.99 (incl. shipping).
So I am very confused! Why the different prices? If this is an offer for 'existing customers' why not offer me the discount in the link from my DNA page?
Has anyone else come across this anomaly?
(I wasn't sure whether to put this in the DNA forum or the 'problems with Ancestry' forum, so apologies if it's in the wrong place!)
However, if I then go to log out, I get a full page screen advertising 'Exclusive Offer - £20 off' where the price is reduced to £59. It seems to know I have already tested, as the description talks about 'kits for the whole family' and the button is 'Order More Kits'. If I click on this, it does indeed confirm the price as £59 + £9.99 shipping, and again my name, address, credit card details are all filled in, all I have to do is 'submit order' at £68.99 (incl. shipping).
So I am very confused! Why the different prices? If this is an offer for 'existing customers' why not offer me the discount in the link from my DNA page?
Has anyone else come across this anomaly?
(I wasn't sure whether to put this in the DNA forum or the 'problems with Ancestry' forum, so apologies if it's in the wrong place!)